Refund & Returns Policy
- United Arab Emirates (UAE): 7-day return period with Wild & Sage–arranged return shipping.
- European Union (EU): 14-day cooling-off period in line with EU consumer regulations.
- Other Countries (including GCC, USA, and International Orders): Returns accepted within 14 days. Customers are responsible for arranging and covering return shipping and any customs duties, taxes, or import fees.
To be eligible for a return:
- Items must be in the same condition as received — unworn, unused, and unwashed.
- All original tags and labels must remain intact.
- Items must be returned in their original packaging, including boxes or dust covers.
- Include the original receipt or proof of purchase.
Note: For reasons of hygiene and safety, intimate items such as underwear or other personal garments cannot be returned.
Contact us at contact@wildandsage.co to start the return process.
For UAE orders, we will provide a return shipping label and instructions.
For international orders, customers must arrange and cover return shipping via a trackable and insured courier. Wild & Sage cannot accept liability for parcels lost or damaged in transit.
Items returned without prior approval cannot be accepted.
COD is only available within the UAE.
Orders outside the UAE with COD selected will be automatically cancelled.
Payment must be made in full in cash upon delivery. Our couriers cannot accept alternative payment methods for COD orders.
If your order arrives damaged, defective, or incorrect, contact us immediately at contact@wildandsage.co so we can resolve the issue promptly.
To secure your preferred piece, we recommend placing a new order once your return is approved.
- Once we receive and inspect your return, we will notify you of approval.
- Approved refunds are processed to the original payment method within 10 business days.
- Allow extra time for your bank or credit card provider to reflect the refund.
- If more than 15 business days have passed, please contact contact@wildandsage.co.
Sale items, gift cards, and intimate or used hygiene-related products cannot be returned or refunded.
- Dubai: 1–2 business days
- Other Emirates: 2–3 business days
- International Orders: up to 30 business days
International customers are responsible for any customs duties, VAT, or import fees.
Each Wild & Sage order is packaged in reusable, durable boxes designed to last beyond delivery.
We are committed to mindful, ethical practices in every step of our process.
For questions regarding returns, refunds, or exchanges, reach out to our customer care team:
Edgy Elegance